Telehealth Consultations

What is Telehealth?

Telehealth is the use of information and communication technologies to deliver healthcare when patients and care providers are not in the same physical location.  They are a great, convenient way to see an osteopath without leaving the comfort of your own home.

What Does an Osteopathic Telehealth Consultation Look Like?

A telehealth consultation will look much like a consultation in clinic.  We will take a thorough case history including details on your medical history, family history and questions about your general lifestyle and health.  We will still ask you to carry out simple movements, but where it will differ is any palpation will be done by the patient (where possible).   We will then come up with a working diagnosis, give you advice and formulate an exercise or rehabilitation programme on our new exercise prescription software, which will be emailed out to you.

As is always the case, if we suspect that your symptoms are not musculoskeletal in origin, we will refer you to your GP (or a specialist) or medical imaging.

Why Marlborough Osteopaths?

We have an experienced team of practitioners, who are both skilled at biomechanical and structural assessment and are holistic in their approach.  We truly are a team and whilst your consultation will be with one practitioner, they have access to the knowledge and experience of our whole team.

Potential Questions

Can I claim ACC?

Not at this stage.  An application has been made to ACC for osteopaths to provide ACC telehealth consultations, so we expect that will be the case in the very near future.

How do we have an appointment online?

You will need to book your online consultation – either HERE, on our Online Booking page on our website or via Facebook.  Once you have booked your telehealth appointment online, you will receive a confirmation email (check your Spam or Junk folder if you do not):Telehealth confirmation email

Click the “Join appointment” link up to 10 minutes prior to your appointment.  (You may be prompted to allow access to your computer’s camera, microphone and audio).  You will then be taken to your appointment where your osteopath will be waiting for you or you will see a screen which says that you are “waiting for Osteopath’s Name to join the call”.  Once you are in the appointment your osteopath will begin the consultation and talk you through the process.

What devices are best to use?

You can use a desktop computer, laptop, tablet or smartphone – anything with a camera, microphone and audio.  In some cases, having a combination of devices may be useful.  During your online consultation, you will have the ability to disconnect and reconnect, which is where the “join appointment” link comes in handy.  For example, if your pain is in your upper back, neck or arms, then a laptop or desktop would be beneficial.  Whereas if your pain is in your lower back, hips or legs, a smartphone or device would be better.

What sort of clothing is best to wear?

This will depend on which part of your body is problematic.  If your problem is upper back, neck or arms, then a singlet would be sensible attire.  If it is lower back then something that would be easy to lift to allow sight of the lower back.  Hips and legs would best be assessed in shorts (preferably not a skirt).

What does a session cost?

Fees for telehealth at Marlborough Osteopaths are:

  • Initial consultation (30 mins) – $50 (Gold Card – $45; Community Services Card/U18 – $40)
  • Follow up (30 mins) – $50 (Gold Card – $45; Community Services Card/U18 – $40)
  • Follow up (15 mins) – $30 (Gold Card – $25; Community Services Card/U18 – $25)
  • ACC 30 mins – $30

How do I pay?

We will send you an invoice so that the fee can be paid by bank transfer.  We are currently investigating online payment options.

Useful link

For further information and guidance on telehealth consultations and how it works, please click HERE

Online Booking